This Return and Refund Policy applies to all products purchased on the rhodesets.com website, operated by rhodesets.com. Our goal is to ensure every customer has a satisfactory shopping experience. If you are not completely satisfied with your purchase, we provide standardized return and refund services in accordance with the following terms.

For all return and refund related consultations, please contact our official customer service:

Email: fnapmvicti14@hotmail.com

Phone: 7193964105

2.1 Return Eligibility

Customers can apply for returns within 30 calendar days from the date of order delivery. All returned products must be unused, unopened, intact original packaging, complete with accessories and labels. Due to the particularity of beauty and skin care products, opened, used or damaged products caused by personal use will not support return and refund services, to ensure public health and safety.

Discounted products, clearance products and gift accessories are final sale items and do not support returns or refunds.

2.2 Return Application Process

1. The customer shall initiate a return application within the valid return period, and send the order number, full name, product information and return reason to the official email fnapmvicti14@hotmail.com;

2. Our customer service team will review your application within 2–3 business days, and send the return address and operation guidelines;

3. Customers need to use trackable logistics methods to return the goods;

4. Our warehouse will inspect the returned goods within 5 business days after receiving the package, and confirm whether it meets the return standards.

2.3 Shipping Fee Rules

The original shipping fee of the order is non-refundable. Customers need to bear the return shipping fee and all generated customs duties, import fees and other additional fees for cross-border returns. Our company does not bear any extra logistics costs caused by customer returns.

2.4 Refund Rules

After the returned goods pass the inspection, we will initiate a refund to your original payment account within 7–10 business days. The arrival time of the refund depends on the processing speed of your bank or payment platform, and our company is not responsible for the delay of third-party payment channels.

2.5 Damaged & Defective Products

If the product is damaged, leaked or defective when delivered, customers need to take photos of the product and package within 48 hours after receipt, and send them to fnapmvicti14@hotmail.com for verification. After confirmation, we will provide free replacement or full refund service.

2.6 Exchange Service

We do not support direct product exchange services. If you need to replace the product, please return the original order and place a new order independently.